FAQs
When will my order arrive?
Your order is processed 2 business days after submitting your order. Deliveries typically arrive between 3-7 business days after processing depending on the destination zip code.
For deliveries to IL, Iowa, MD, MI, OK and TX delivery times take up to 15 business days.
Alcohol deliveries require a face-to-face Adult Signature at the time of delivery.
It is important you ship to an address where you know someone is available to receive it. Your package will be returned to us after the carrier makes three attempts to deliver.
The carrier will impose a $40 fee to reship your package.
Seller reserves the right to hold shipments in adverse weather conditions.
Is an adult signature required at delivery?
Yes. Alcohol deliveries require a face-to-face signature by someone over the age of 21, at the time of delivery. It is important that you ship to an address where you know someone is available to receive it. We recommend shipping to a business address or an address where someone will be available to sign for the delivery. We are unable to ship to PO boxes. Three delivery attempts will be made before the shipment is returned to our warehouse.
The carrier will impose a $40 fee to reship your package.
Who can shop in the wine store?
Anyone over the age of 21 can shop our great deals on award winning wines featured in our wine clubs.
How do I cancel my subscription?
You can cancel anytime directly on your account page or by emailing support@goldmedalwine.com or calling 1-800-266-8888 8am-5pm Pacific Time, Monday through Friday.
By submitting your order for an Ongoing Membership you authorize us to process the recurring charge plus shipping to the credit or debit card you have provided until you cancel.
The recipient will receive no further shipments as of that date. If a shipment has already been processed prior to cancellation, it will be shipped as normal and the customer will not receive another shipment thereafter. If no shipment is in transit when you cancel, but your account contains funds owed to you, we will post the funds to your credit or debit card within 3 business days. Recurring billing will only happen with Ongoing Membership orders.
What payment methods to you accept?
We currently accept Visa, Mastercard, American Express and Discover.
Do you charge for shipping?
Prices of our wines do not include shipping charges.
Buyer is responsible for any shipping costs, the cost of which varies depending on destination, number of bottles ordered and number of shipments.
If buyer asks seller to arrange shipping, then the appropriate shipping charges will appear in the shopping cart during checkout.
If buyer asks seller to arrange shipping on its behalf, then buyer is responsible for providing a current, shippable, physical delivery address. Seller cannot arrange shipments for buyer that ship to P.O. Boxes, military APOs/FPOs/DPOs/MPOs or international addresses.
Someone over the age of 21 must be available to sign for the delivery.
If a shipment is returned to seller’s facility, seller will not reship until the recipient or buyer provides a deliverable address.
It is important you ship to an address where you know
someone is available to receive it. Your package will be returned to us after
the carrier makes three attempts to deliver.
The carrier imposes a $40 reship fee and $18 redirect fee. Using a business address for deliveries is recommended.
In the event that a shipment is returned to seller’s facility, but the recipient or buyer does not want to reship the package(s), then seller will apply a restocking fee equivalent to the original shipping charge.
Seller does not assist buyers with shipments to any state where it may not be permissible.
Where do you ship?
We are unable to ship to AL, AR, KY, MS, UT, MI or other zip codes in which alcohol cannot be shipped. We are unable to ship to P.O. Boxes, military APOs/FPOs/DPOs/MPOs or international addresses.